Agent Workspace for Call Centers
00:00 - Intro
00:08 - Agent workspace in MightyCall
01:04 - How to use the MightyCall webphone
01:39 - MightyCall call center app
02:10 - MightyCall's Support contacts
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Hi, I'm Daria! In this video, I showcase the features of the MightyCall agent workspace. This comprehensive guide will help you navigate and utilize the workspace effectively.
WORKSPACE OVERVIEW
RECENTS SECTION
See your latest interactions over the past 7 days, sorted chronologically.
Switch Between Conversations: Easily toggle between client and team conversations.
Communication History: Access all communication details including calls, recordings, voicemails, transcriptions, SMS, MMS, and notes.
CONTACT CARD
Client and team member details: view names, phone numbers, emails, and internal comments.
Immediate Communication Tools: Use 'Call', 'Send a message', or 'Email' buttons for quick interactions.
INTEGRATED WEBPHONE
Located at the bottom right, featuring a dial pad and business numbers.
Quality Calls and Messages: Make calls and send messages directly through the webphone.
MIGHTYCALL MOBILE APP
Available on iOS and Android: Perfect for those who work on the go. Make and receive calls, handle messages, change status, manage contacts, view history, listen to voicemails and recordings, and block unwanted calls.
This video is your go-to guide for mastering the MightyCall agent workspace. If you have any questions, our support team is always ready to assist. Happy calling!
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Book live onboarding: https://www.mightycall.com/live-onboa...
MightyCall help center: https://www.mightycall.com/support/
MightyCall mobile apps
iOS: https://apps.apple.com/us/app/id64489...
Android: https://play.google.com/store/apps/de...