Whats are the main advantage of AI driven chatbots?
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What are the main advantages of using AI chatbots?
The main advantage of AI-driven chatbots is recognizing user intention.
For example, if you work with rule-based automation and a rule is very simple.
It's like typically if certain keywords used by a user on the message, then reply with this.
Sometimes it can be a mistake because it can be the same keyword used in a different way and it can confuse the user and you can make the user angry and basically, it can lead to awful results.
That's why recognizing intention is so important.
And only AI can help in this case!
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