How to SETUP Multi-Level IVR | Improve Your Customer Service Easily
In this video, we guide ‘How to set up Multi Level IVR’. Learn how to improve your customer service, sales, and support teams by setting up Multi Level IVR.
👉Check out more about Multi Level IVR:https://krispcall.com/feature/multi-l...
⭐️ Sign up for KrispCall:https://app.krispcall.com/register/?u...
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𝐖𝐡𝐚𝐭 𝐢𝐬 𝐌𝐮𝐥𝐭𝐢-𝐥𝐞𝐯𝐞𝐥 𝐈𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐯𝐞 𝐕𝐨𝐢𝐜𝐞 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐞 (𝐈𝐕𝐑)?
A multi-level IVR is an automated call routing system that allows callers to navigate through choices in the phone menu by responding to voice or keypad inputs. There are several levels of interaction in a multi-level IVR, each offering user-specific choices or actions that may lead them to an agent, queue, information, or action as needed. It is a more advanced version of the standard IVR system that has few options. It takes the core concept of automated menus, or voice prompts to a new level by offering multi-layered options or tiers with more depth and complexity.
Being an automated answering service, multi-level IVR is used to help callers with self-service options. It helps callers reach their intended destination, which can either be a call queue leading to a human agent, knowledge bases, or an action directly.
𝐇𝐨𝐰 𝐃𝐨𝐞𝐬 𝐌𝐮𝐥𝐭𝐢-𝐥𝐞𝐯𝐞𝐥 𝐈𝐕𝐑 𝐖𝐨𝐫𝐤?
Multi-level IVR works similarly to that of a standard IVR but with more variables. Unlike a standard IVR that has limited options, a multi-level IVR system offers more customization and flexibility.
A multi-level IVR works through a series of interconnected menus and prompts, assisting customers in finding the information they are looking for. It has multiple menu options in the IVR call flow, each leading to a series of interconnected submenu listings with more specific options.
It provides callers with multiple options to self-serve themselves or just reach the exact destination they want. It offers more personalized options for customers to choose from, allows for customized greetings, and is often used to improve the caller’s journey.
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Install KrispCall Dialer extension:https://chromewebstore.google.com/det...
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Watch this for Krispcall Sign Up: • How to sign up for KrispCall?
Watch ‘What Is IVR System & How To Set It Up’: • What Is IVR System & How To Set It Up
Integration Playlist: • Integrations
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𝐖𝐡𝐚𝐭 𝐈𝐬 𝐊𝐫𝐢𝐬𝐩𝐂𝐚𝐥𝐥?
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𝐐𝐔𝐄𝐒𝐓𝐈𝐎𝐍: 𝐖𝐡𝐚𝐭 𝐯𝐢𝐝𝐞𝐨 𝐰𝐨𝐮𝐥𝐝 𝐲𝐨𝐮 𝐥𝐢𝐤𝐞 𝐊𝐫𝐢𝐬𝐩𝐂𝐚𝐥𝐥 𝐭𝐨 𝐩𝐨𝐬𝐭 𝐟𝐨𝐫 𝐲𝐨𝐮 𝐧𝐞𝐱𝐭? 𝐂𝐨𝐦𝐦𝐞𝐧𝐭 𝐝𝐨𝐰𝐧 𝐛𝐞𝐥𝐨𝐰.
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⏰ 𝐂𝐡𝐚𝐩𝐭𝐞𝐫𝐬 ⏰
0:00 - Intro
0:13 - Login Your KrispCall Account
0:19 - Setup up Multi Level IVR
1:06 - Benefits of Multi Level IVR
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#multilevel #IVR #krispcall