What’s holding retailers back from better customer experiences? | 2025 Retail software trends report
Did you know that 87% of retailers say customer experience is a top priority—but 59% admit they can't deliver the unified omnichannel experience their customers expect? In this video, we reveal key insights from our recent survey of 300 U.S. retail leaders, highlighting the biggest software challenges faced by mid-sized retail chains and the crucial role of retail-specific ERP solutions.
Key Takeaways
• 73% of retailers say fragmented systems are hurting efficiency and satisfaction
• Only 27% have a unified system linking POS, inventory, and finance
• 85% of brick-and-mortar retailers report data inconsistencies
• 64% of retail leaders see high value in retail-specific ERP software
• Omnichannel success requires purpose-built solutions, not generic ERP platforms
Why It Matters
Retailers with 20–100 stores are feeling the most pressure to modernize. Legacy systems can’t support omnichannel expectations, and disconnected tools are slowing growth. This video breaks down what’s really needed: integrated, industry-specific solutions that empower retailers to scale efficiently and deliver seamless customer experiences.
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