How Voice Agents work
How Voice Agents Work
Hi, it's Monte from Preserver AI and let me just shrink down.
This is our Preserver AI website. We basically do 3 activities. We do chat agents, we do chat bots and we do AI automations. But today I want to talk about chat agents and I'm going to just switch over to another location and I've put into ChatGPT 4 point little o. The question was, “Outline the Steps for AI Voice Agents”. So again, it says here at the beginning, "answer queries or manage appointments". That's mainly the activity that most people do. They use it for customer service so that nobody gets trapped in voicemail hell and they actually have an agent that answers the phone. And it provides customer service answering questions usually based on the knowledge base like your FAQs or information from your website or doing appointment setting or appointment confirmation. And here we have you got to prepare your development environment to determine the appropriate AI development platform. It selects your technology stack. That's important. We use both VAPI and Air.ai, design the workflow for conversations back and forth.
Now, understand what a voice agent really does, is it takes the voice that the person asking the question is, it converts it to a text. The text then uses the AI to determine the answers and then that text is converted back to voice. So, there's a whole series of voice recognition going in and voice recognition going out. And that's why there's a residual monthly payment, because you have to pay for that because it uses a lot of processing power.
And then the API needs to be integrated if you're trying to confirm reservations or bookings or appointments or confirm them. And then an AI is not - a voice agent is not perfect out of the barrel.
Even with the appropriate workflow and the appropriate knowledge base, you need to be able to look into your dashboard where calls have been occurring and listen to them, or read the transcript so you can refine your knowledge base and your prompts. And then you do your deployment, whether it's a mobile app or on your website, smart device. And then you've got to maintain updates and everything because the AI world is changing so rapidly.
So that's the basis of a voice agent. You can call my voice agent and interface with it, and that's it. https://preserver.ai/ #VoiceAgent#VoiceAssistant#Voicemail