E-16 error again? Don't worry, we have a solution for you.
If you encounter an error 16 even after making your payment: this could be the result of your decoder not being switched on at the time of your payment.
To Clear the E16 Error Code on your decoder: SMS the Word Reset followed by the first ten digits of your smart card number to 30333.
PLEASE NOTE: Make sure the decoder is ON while making payment so that your decoder is automatically connected when your payment goes through and you can view immediately....