Assertiveness Training Video "An Angry Customer" Optimal Response
When someone is angry or upset enough to call an organization to complain, it is usually not because he or she enjoys doing so. The person is typically looking for an acceptable solution to his or her problem, or at least a reasonable forward course of action to help perhaps partially remedy the situation. An effective call-taker is therefore best-served to... Read more at http://blog.readytomanage.com/dealing...
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This video training clip is from the ReadyToManage e-Learning program "Building your Assertiveness Skills," available at http://store.readytomanage.com/store/... This pair of vignettes (one sub-optimal and one optimal) is about dealing with a complaining customer.
To purchase these training videos or to order the complete set of over 100 ReadyToManage Video Vignettes on DVD or all 100 Vignettes plus support material on DVD and CD visit http://store.readytomanage.com/store/...
For organization-wide or corporate use of these video vignettes on a licensed basis or for custom built video vignettes please contact us at [email protected]. Thanks for watching!
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