Creating Incident Aging Reports for ServiceNow
Follow this six minute video to learn how to build aging reports within ServiceNow.
The example in the video covers aging of incidents, a key performance metric within ITIL for the incident management process, but the same technique can be used for any sort of aging report.
For more information, visit https://www.exploreanalytics.com/serv...
To try it for free, go to: https://my.exploreanalytics.com/regis...
To see the interactive report discussed in the video, go to: https://my.exploreanalytics.com/pub/v...