How to set up a Preview dialer | MightyCall
00:00 – How does the Preview Dialer work?
00:28 – How to start a new call center campaign
00:39 – General settings of the call center campaign
01:17 – Preview Dialer settings
03:36 – Agent list
03:48 – Record list
05:00 – Integrated National Do-Not-Call list scrubber
05:43 – Account Do-Not-Call list
06:39 – Call center Campaign statuses
07:50 – MightyCall’s support contacts
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Welcome to MightyCall’s step-by-step tutorial on setting up the Preview Dialer for your campaigns! In this comprehensive guide, we’ll walk you through configuring the Preview Dialing mode, which empowers agents to make informed decisions before initiating calls. Here’s what you can expect:
Campaign Creation & General Settings: Learn how to create a campaign under the ‘Auto Dialer’ tab, give it a name, and set descriptions that assist agents. Configure your business numbers, select time zones, and schedule calls to ensure optimal timing.
Preview Dialer Configuration: Understand how preview time allows agents to review call details before accepting or passing calls. We explain setting appropriate wrap-up times for post-call outcomes, adjusting retry periods, and handling non-responsive calls.
Disposition Management: We delve into managing call outcomes, with options like retrying calls or marking outcomes as final. See how to create up to 30 customized agent dispositions to suit your campaign goals.
Agent and Record List Setup: Find out how to assign agents and upload or manage contact lists efficiently. We discuss formatting requirements, duplicate checks, and how MightyCall maps non-template CSV files automatically.
Campaign Statuses & Management: From ‘Ready’ to ‘Completed,’ we cover what each status signifies and how to manage running or paused campaigns. Explore rules for editing or deleting campaigns and leveraging MightyCall’s compliance tools.
Do Not Call (DNC) List Integration: Learn how to safeguard your business by utilizing MightyCall’s integrated National DNC list scrubber and uploading internal block lists. This ensures compliance and maintains your business reputation.
By the end of this video, you’ll have a fully operational Preview Dialer setup, optimized for efficiency and compliance. If you have questions or need assistance, don’t hesitate to reach out or drop a comment below!
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