Hunter Douglas Blinds Defect
On June 16 2022, we called Hunter Douglas Customer Service for a defect on a shades that were installed in 2019. What happened was the plastic ball chain pulley broke in half. Hunter Douglas sent us a
Please see attached video of what happened after the clasp was installed.
Below is what is covered Hunter Douglas' Lifetime Limited Warranty
Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
All internal mechanisms.
Components and brackets.
Fabric delamination.
Operational cords for a full 7 years from the date of purchase.
Repairs and/or replacements will be made with like or similar parts or products.
Hunter Douglas motorization components are covered for 5 years from the date of purchase.