Providing a Seamless Employee Support Experience | JiraCon23
Launching a new ERP is complex and challenging to support. Washington State University learned this recently when deploying Workday.
In this session, Brant Schroeder of WSU will speak to how they implemented Jira Service Management to ensure their employees were placed first when Workday went live.
He will walk through the steps taken to construct the front and backend of the Workday service desk. This session will also highlight how Confluence was used to provide quick answers to questions through a robust knowledge base.