How Long Does Patient-Centered Communication Take?

Опубликовано: 01 Май 2026
на канале: IHI Open School
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These days, health care experts are talking about patient engagement as a cure for many of health care’s ills. But who has time to engage patients during a short primary care visit?
In this video, Connie Davis, RN, MN, ARNP; Co-Director of the Centre for Collaboration, Motivation, and Innovation, explains how long it actually takes to use three evidence-based patient-centered communication techniques: teach-back, “Ask, Tell, Ask,” and brief action planning. You’ll also learn why that time is a good investment over the long term.