I Almost Got A Customer Complaint While Working In Haidilao | Hidden Hustles Ep 44
Did Wendy mess up while working at Haidilao???
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We all love a good hotpot meal, but let’s face it—Haidilao goes above and beyond with its exceptional service culture. They never fail to impress customers with their “ke mu san” dance, free manicures, face-changing acts, and karaoke performances. Is it all just a marketing gimmick, or is there something genuinely special behind it?
══ Content ══
0:00 Introduction
0:53 Hold-up, what’s that with the uniform?
1:12 Haidilao STRICT code of conduct
2:38 How does Haidilao prepare for celebrations?
5:19 Learning the Bian Lian (Face-changing) performance
5:46 Wei An’s journey from TEACHER to SERVICE CREW
6:47 Wendy HITS a customer with her hand pulled noodle-dance?!
10:25 Can Wendy make up for her mistakes?
12:07 Dealing with the guilt of poor customer service
13:47 What it means to work as a F&B staff
Host, Director & Producer: Wendy Makundi - / ohheyitswendy
Crew:
Elisa Lioe - / eli.oe
Lou Zu Hao - / louzuhao
Claire Chew - / clairectn
Joelle Ngoi - / joleipo
Goh Pei Fang - / pfdolala
Editor:
Lou Zu Hao - / louzuhao
Samantha Peng - / sampengg
Loh Soon Heng - / lemint_
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