How to Migrate Knowledge Base Articles to Service Cloud Lighting?
https://help-desk-migration.com/sales...
Before migrating knowledge base data to Salesforce Service Cloud, you need to do a pre-migration setup. Specifically, you need to:
1. Switch on the knowledge base for the user with the System Administrator rights
2. Enable the knowledge base in Salesforce
3. Create Category Groups prior to the migration
The video includes the following:
00:00 - Introduction
00:24 - Turn on the knowledge base for the user with the System Administrator rights
00:50 - Switch on the knowledge base in Salesforce
1:19 - Create Category Groups
Read on the original article: https://help-desk-migration.com/help/...
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