Stord Shipment Protection
According to a recent Security.org report, around 1,700,000 packages were stolen each day in the United States in 2023.
Loss and damage further increase the likelihood of errors impacting your consumer experience.
In fact, 88% of adults report being worried about theft of their online order.
Stord Shipment Protection is a new solution for Stord partners to provide their end consumers confidence against loss, damage, and theft.
This seamless experience at checkout signals to your consumers that they can trust you to correct things quickly in the event of an error. That trust powers conversion on the front end, but more importantly loyalty on the backend.
With this highly configurable product, you can easily customize the program to match your strategy.
The intuitive custom-branded tracking page makes it easy for consumers to track their order, view detailed updates, and report any issue. From there, they can receive automated and personalized status updates directly from you in their inbox.
By simplifying this process, your customer service teams can easily review and resolve these claims - reducing time consuming and costly manual tasks - directly within the Stord One Commerce order management system.
Now you can issue re-shipments or reimbursements rapidly, turning a potentially damaging event into a positive experience, promoting repeat purchases from a more loyal customer. All while preserving, or enhancing, your unit economics as a brand.
The compiled delivery data becomes yet more valuable as you are now able to analyze and develop new protocols for repeat issues that would have otherwise gone unnoticed - silently impacting your performance and hurting your customer loyalty.
Don’t leave your customer experience in the hands of porch pirates. With Stord Shipment Protection you can now easily Protect your orders and your customers from loss, damage, and theft.
Explore Shipment Protection and all the capabilities by visiting our website: https://stord.link/shipment-protection