1.36 тысяч подписчиков
600 видео
Daily Dose of Distinction: Customer Service Lessons From Comcast Fiasco
How Southwest Customer Experiences Created a Reservoir of Goodwill
Why the Amazon Phone Fails at Distinction and Disruption
Daily Dose of Distinction: The Word That Can Make YOU Distinctive
Daily Dose of Distinction: More on "NO!" as a personal and professional management tool
The Three Categories of Differentiation
What YOU Do Can Make A Difference - The "Taxi Terry" Story
Daily Dose of Distinction: Get it right!
Daily Dose of Distinction: Level One of Customer Interaction: Processing
Daily Dose of Distinction: What are you doing to inspire customer loyalty?
Daily Dose of Distinction: Personal Connections: Why Robin Williams' Tragedy is So Impactful
Daily Dose of Distinction: Keep or Fire This Coach?
Daily Distinction for May 11...with special guest Joe Bonsall of the Oak Ridge Boys!
Daily Distinction for April 16...with special guest, Glenn Morshower
