How Southwest Customer Experiences Created a Reservoir of Goodwill
With the recent story regarding the Southwest Airlines passenger evicted from a plane in Denver, this short session examines why it is so critical for EVERY organization -- and employee -- to create distinction and deliver an "Ultimate Customer Experience!"
When you do, you create a "reservoir of goodwill" to draw upon. You ensure that one bad incident doesn't do long term damage. This video will show you why it's so important.