42 подписчиков
18 видео
1 - SCC Installation Guide
SCC - Reporting Example 2 - Applying Sections to Reports
SCC Supervisor Guide #3 - Unavailable Codes, WrapUp Codes and Profiles
SCC - User - Creating Directory Contacts and Viewing Personal Dashboard Stats
SCC - Reporting Example 1 - Modifying a Summary Report to a Per Agent Report
SCC Supervisor Guide #4 - Overview of SCC Reporting & Dashboards
SCC Supervisor Guide #1 - Queue Membership & Skill Levels
Agent Occupancy Report1
SCC - Admin - Call Flow - Position In Queue and Voicemail
4 - SCC Configuring your SCC System
SCC Supervisor Guide #2 - Downloading & Installing the Agent Communicator
2 - SCC Licensing your SCC System
SCC - Admin - Call Flow - Auto Attendant
SCC - Administrator - Introduction to SCC Call Flows
SCC - User - Using the Agent Communicator
SCC - Configuring Business Hours in SCC
SCC - Reporting Example 3 - Applying Conditional Formatting to Reports
