This video guide gives and end-to-end view of the process required to configure an SCC system.
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Agent Occupancy Report1
SCC - Configuring Business Hours in SCC
SCC - User - Creating Directory Contacts and Viewing Personal Dashboard Stats
SCC - User - Using the Agent Communicator
SCC - Admin - Call Flow - Position In Queue and Voicemail
SCC - Admin - Call Flow - Auto Attendant
SCC - Administrator - Introduction to SCC Call Flows
SCC - Reporting Example 3 - Applying Conditional Formatting to Reports
SCC - Reporting Example 2 - Applying Sections to Reports
SCC - Reporting Example 1 - Modifying a Summary Report to a Per Agent Report
SCC Supervisor Guide #4 - Overview of SCC Reporting & Dashboards
SCC Supervisor Guide #3 - Unavailable Codes, WrapUp Codes and Profiles
SCC Supervisor Guide #2 - Downloading & Installing the Agent Communicator
SCC Supervisor Guide #1 - Queue Membership & Skill Levels
3 - SCC Configuration of OfficeServ Settings
4 - SCC Configuring your SCC System
2 - SCC Licensing your SCC System
1 - SCC Installation Guide