Team KnowledgeBase for Outlook and SharePoint - Administrative Configuration
Team KnowledgeBase add-in helps support staffs to effortlessly store knowledge base articles in one or more SharePoint lists and connect it to Microsoft Outlook for resolving and replying to email replies. Without requiring switching back and forth between Outlook and SharePoint, support staffs can now easily browse through articles grouped by categories and types, or make use of the search functionality to locate a relevant KB article, and insert it to the outgoing email reply as PDF file attachment, or embedded inline content or as hyperlink URL directly from within Outlook.
About Issue Tracker for Outlook and SharePoint (Personal Edition):
Issue Tracker Personal Edition functions as an incident ticket management system in your Microsoft Outlook and SharePoint. It provides an easy way to collect ticket data from emails, assign technicians and problem areas, set due date and other custom metadata, and then raise trouble tickets in one of the defined SharePoint lists, where these can be tracked and collaborated with other technicians and stakeholders.
To learn more, goto the product website
http://www.assistmyteam.net/TeamKnowl...
Blog
http://www.bahrur.info/