Configuring Offline Chat Widget in CSw |
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In this video, we look at how to configure the offline chat widget in Customer Service Workspace (CSw) and Omnichannel.
Link to my blog to follow steps in video: https://carldesouza.com/show-or-hide-...
0:00 Channel Intro
0:09 Topic Intro
0:36 Create a chat widget
2:34 Create operating hours
3:51 Set offline widget
5:30 Add a holiday
6:14 Demo
7:00 Automated messages
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