ITIL 5: What's New, What's Changed, What Matters
ITIL 5 has arrived, bringing updates that reflect how service management is being practiced in real organizations. If you’re responsible for service delivery outcomes, the priority is understanding what’s new, what carries forward from ITIL 4, and how to apply the guidance in a way that supports the work you’re already doing.
Hosted by Erika Flora and David Crouch of Beyond20, with special guest David Cannon of PeopleCert, this session takes a look under the ITIL (version 5) hood, covering:
• Why ITIL 5 was introduced: Understand the drivers behind the evolution and the challenges ITIL 5 is designed to address.
• What carries forward from ITIL 4: Clarify what remains consistent, what shifts, and how to build on what you already have.
• What’s new and refined in ITIL 5: Walk through updates to ITIL practices and the value chain, and why those changes matter in real-world application.
• How to move from ITIL 4 to ITIL 5: Get practical guidance for making the transition thoughtfully, without starting from scratch.
• What ITIL 5 means for certifications and exams: Learn what’s changing in the certification landscape and how to plan your next steps.