ServiceNow at Scale: Tips for Driving Large Enterprise Adoption
In this live webinar recording, Beyond20 Chief Solution Architect (and ServiceNow Certified Master Architect) Ryan Dinwiddie, and Director of Service Delivery, Joe Aranzullo, bring in lessons learned from enterprise-scale ServiceNow deployments along with industry best practices and recommendations.
In the session we’ll walk through:
• Establishing a ServiceNow Center of Excellence
• Guiding principles for ServiceNow application management
• Application governance to ensure long term health, stability, and funding
• Strategic roadmaps and their connection to demand management and ServiceNow Product releases
• Driving platform adoption and developing platform champions by incorporating a robust organizational change management initiative as a component a successful digital transformation
• Development lifecycle best practices and tips for managing contracted development resources
• Developing effective metrics around ServiceNow using the NowValue framework to ensure long term ROI