The Service Desk is Dead! Introducing the Responsive Automation Center
[Live webinar recording]
It is no longer 1994! Yet, many organizations are still managing a Service Desk that was designed to meet the needs of yesterday and has not kept pace with changes in technology, ways of working, and customer expectations in this era of digital transformation. The Service Desk has reached the end of its lifecycle.
Beyond20 presents to you the Responsive Automation Center (RAC), a revolutionary new and improved way to provide support.
In this video, you'll learn:
· Why a Single Point of Contact Service Desk is no longer necessary.
· How the RAC’s four domains enable superior support.
· How the RAC leverages technology to prevent incidents and automate service request workflows.
· The interaction between the RAC, Site Reliability Engineering, and DevOps.
· Why the RAC operating model is optimal to support high velocity and resilience in digital organizations.