HP Printer Says "Must Be Enrolled" – How to Fix the Instant Ink Lock and Use Your Own Cartridges
Is your HP printer showing a "Printer Must Be Enrolled" message and refusing to print?
This happens when a printer is still tied to an active HP Instant Ink or HP Plus subscription — even if you stopped using the plan, or bought the printer second-hand. The printer stays locked until the subscription is properly cancelled and the printer is fully removed from the original account.
Watch the full video to see exactly how Emeka solved this after buying a second-hand HP printer that was still enrolled in someone else's plan.
✅ In this video you will learn:
Why the "must be enrolled" message appears even on printers you own outright
Why a power reset alone will not fix this subscription lock
How to properly cancel an HP Instant Ink plan so the printer is fully released
How to remove the printer from the account so it works with your own cartridges
📍 CHAPTERS:
0:00 Welcome to PrinterFix Pro
0:24 The problem — printer locked with enrolled message
0:34 Why it happens — active subscription in original account
0:44 Step 1 — Log into the original HP account
0:54 Step 2 — Cancel the Instant Ink plan completely
1:04 Step 3 — Remove the printer from the account
1:14 Story resolution — the test print
1:34 Full step-by-step recap
2:02 Subscribe and goodbye
What you need:
Access to the original HP account that enrolled the printer
HP Instant Ink or HP Plus account dashboard
About 5 minutes
No replacement parts or cables required
Works with: HP Instant Ink | HP Plus | HP Smart | Windows 10 | Windows 11 | Mac
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