ACROSS Discuss Ep. 9 — Repeatable Success In Creating A Unique Customer Experience
According to the motto “from insiders for insiders,” we examine the top topics in the industry in exciting, entertaining discussion settings.
Will Odwarka and Jonathan Doughty are among the most experienced F&B experts in the retail gastronomy scene in Europe.
Episode 9:
As an industry, retail tries to find repeatable success with many concepts. Copy-paste works when it comes to the core of different experiences and concepts. However, what developers forget in retail, leisure and F&B, is the emotional index that makes customers feel excited when visiting a location for the unique experience it provides. This emotional point is something that the property industry finds difficult to deliver.