Microsoft Teams Adoption Bot - an example of the FAQ Plus App Template
Matt Hickey, Director of Customer Success, presents the version of the FAQ Plus App Template that his customers are using to:
1) speed their digital workplace transformation,
2) ease the adoption of Microsoft Teams and
3) lower support costs.
His customers have rolled out Teams to tens of thousands of users with relatively few support requests because their users are self-supporting with AdoptBot. Specifically, a 100K+ user professional service organization said "before 50-60% of helpdesk queries would consist of basic questions; after deploying, this number reduced to only 10-20%"! A significant improvement and reduction in costs.