MyStore by SYNQ in Teams
The MyStore by SYNQ application empowers customers to initiate requests directly to front line workers (FLW), as they align within the organization; the right FLW for the initiated request. We don’t ever want to overcome physical friction with electronic friction, meaning customers interact via text and webapps, and all FLW interactions is within MS Teams. For example, in text to teams, the technological barrier to the user is the simplicity and high rate of adoption of text, the FLW experience is within the security, auditability, auto-respond ability and scalability of MS Teams. There are 19 modules within the software, from text to teams, curbside pickup, touchless pickup/drop-off lockers, to managing custom requests, large items and high value or sensitive goods.
MyStore by SYNQ allows for the organization to not only present adaptive cards that require progressive actions driving accountability and data, but automatic escalations to tasks that are not being completed within the required service level. Applications include retail, healthcare, hospitality, government, and industries whereby FLW are a critical component to business outcomes. This digitizes the analog world of the un-schedulable events inherent in the FLW space, moving communications from phones and radios to data-rich, and accountable processes.