Xfinity Mobile Shipping Disaster with FedEx
This video covers the 6-month saga of two $800 Samsung Galaxy S24 phones that were "damaged" during FedEx shipment, prior to delivery to my house. Xfinity Mobile is a great service, but reconciling this issue on my account took forever and was a huge pain. I will never order a phone online from a carrier ever again. BTW, these phones were marked as signature required, so if they were in fact stolen, I'm assuming they were stolen earlier in the delivery process due to the signature required aspect for each package.
00:00 Intro and Agenda
01:04 Timeline
01:41 Lessons Learned
02:58 FedEx Delivery Exception
03:48 Call Log
05:18 Account Credit Process
06:21 Device Management Tab