Service Request Management with JSM Cloud (Part2): Exploring Service Desk Capabilities
Join us for the second part of this three-part Snacktime Snippet series, Service Request Management with JSM Cloud. We're joined by Atlassian Presales System Engineer Alan Reynolds to learn more. this video delves into the capabilities of the service desk, demonstrating how users can submit requests, access knowledge-base articles, and manage their requests through the self-service portal.
⏰ Timestamps:
0:00 - Introduction to the Series
0:31 - Service Desk Overview and Request Submission
1:17 - Knowledge Base Article Suggestions
1:42 - Selecting Assets and Accessories
2:19 - Viewing and Managing Submitted Requests
2:58 - Automation and Notifications
3:21 - Request Cancellation and Transition Options
3:30 - Approval Process for Requests
3:52 - Finding and Updating Existing Requests
4:29 - Agent Perspective Preview
4:32 - Conclusion and Upcoming Topics
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