Service Request Management with JSM Cloud (Part 3): Agent Interface and Reporting Features
Join us for the final part of this three-part Snacktime Snippet series, Service Request Management with JSM Cloud. We're joined by Atlassian Presales System Engineer Alan Reynolds to learn more. This video demonstrates the agent interface, approval process, issue progression, and reporting capabilities within the system, providing valuable insights into how JSM Cloud can streamline service management tasks.
⏰ Timestamps:
0:00 - Introduction to the Third Part of the Series
0:30 - Agent Interface and Dashboard Overview
1:25 - Approving Requests as an Agent
1:57 - Issue Progression and Workflow Configuration
2:49 - Managing Requests and Automation Features
3:10 - Resolving Requests and Customer Feedback
4:05 - Built-in Reporting and Satisfaction Surveys
4:58 - Advanced Issue Search and Filtering
5:15 - Exporting Data and Saving Searches
6:00 - Conclusion and Contact Information
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