Part 1: Managerial Installation & Configuration - Team Helpdesk for Outlook
Perform a managerial installation of Team Helpdesk, choose a database option, set Exchange folder permission, configure technicians, callers, problems, asset and custom fields drop down lists. Import contacts from GAL/address books.
About Team Helpdesk for Outlook
Team Helpdesk System is an add-on solution for Microsoft Outlook that makes it very easy for your support team to manage support requests from your end-users submitted by email, phone calls or web. Designed in line with ITIL guidelines, Team Helpdesk enables your support staffs to log, analyze, track or escalate support requests in an organized and structured way in Outlook. The end result is an improved support team that utilize efficient processes for faster response and resolution time.processes for faster response and resolution time.
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