Automation of Response Time Calculation for After Hours Task Type Service Calls saves $120K/yr!
This #CustomerValueAdd talks about how we helped our client, a global leader in information management and digital services, save 2000+hrs/yr of manual efforts, leading to cost savings over 120K USD by implementation of a customer response time & SLA calculation which lead to Automation of Response Time Calculation for After Hours Task Type Service Calls.
As a part of this CVA, a tool was introduced to configure & schedule contracts as applicable which in turn helped reduce the manual efforts. This feature also helps them to create contracts with dynamic configuration.
Watch the video to learn more about our #BottomUpDisruption
Feedback:
“Hexaware has been outstanding in working with us through this complicated implementation & has exceeded beyond the expected Value-Added Services that will be provided in the change implementation.
Great job!”
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#BUD #Hexaware #CustomerValueAdditions #CostSavings #EffortSavings