Supporting an improved patient experience in a post covid shift to virtual care
For too long, the healthcare administrative experience has been fragmented and manual, leaving patients frustrated and confused. Meanwhile, tech-driven consumer experiences in other industries have leapfrogged ahead, leaving consumers even more disappointed with healthcare.
Combined, these several market dynamics are creating a decision point for payers and providers to finally deliver an improved patient experience.
Join us for a lively discussion led by Chilmark Research and moderated by Midori Uehara, Co-founder at OODA Health as we discuss some of these questions:
How has the shift to virtual care impacted patient expectations?
What can we learn from consumer innovation in other industries?
What inroads are vendors like Amazon making to disrupt healthcare?
What must you change soon?
The data suggests that those who innovate will see increased patient loyalty and financial returns. They may also be the only ones who survive outside threats from disruptors. Will you be one of them?
00:00 Kickoff
01:40 Introductions
05:33 A vision of clinical and administrative alignment between healthcare providers and payers
07:50 Market context: healthcare challenges and opportunities
10:40 Payer and provider friction
11:28 Patients are the new payers with growth in high deductible health plans
13:15 Chilmark Research on the 'consumer experience'
32:00 Trends in distributed care
44:49 Going beyond virtual care management
51:55 The Amazon impact on consumer expectations
57:43 Key takeaways