TOP Customer Success [Metrics Series Part 3]
In this video, we're continuing with part 3 of 3 of the Metrics Series with a look at how to set up and track customer success metrics.
By tracking customer success metrics, you can quickly and easily identify the success (or failure) of your customer acquisition and retention efforts. By understanding your customer success metrics, you can make informed decisions about how to improve your marketing efforts, product features, and customer service.
So be sure to check out the rest of our metrics series, and learn how to improve your business in the process!
0:00 Introduction
0:32 Churn Rate
1:44 Monthly Recurring Revenue & Annual Recurring Revenue
2:26 Net Promoter Score (NPS)
4:42 Referrals