How to Integrate Zendesk and Rally
Watch how to streamline your ALM workflow by seamlessly integrating Zendesk and Rally Software using OpsHub Integration Manager (OIM). This video demonstrates an automatic bidirectional synchronization of work items between Zendesk and Rally, eliminating manual intervention and boosting collaboration. Take a look at how tickets created in Zendesk sync to Rally and updates made in Rally sync to Zendesk in real time providing complete visibility between both systems.
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Chapters
0:00 - Intro
0:08 - Zenis to Rally Sync Overview
0:28 - Work Item Criteria for Sync
1:00 - Sync Process Starts
2:13 - Synced Data Review in Rally
3:14 - Sync Back to Zenis
4:27 - Updating & Syncing Changes
5:27 - Final Review & Closing