Troubleshooting Wi-Fi (Network +)
As with any troubleshooting scenario, your first step in troubleshooting a wireless network is to break down your tasks into logical steps. You first step should be to figure out the scope of your wireless networking problem. Ask yourself who, what, when
Hardware Troubleshooting (2:33)
Wireless networking hardware components are subject to the same kind of abuse and faulty installation as any other hardware component.
Software Troubleshooting (3:15)
Because you’ve already checked to confirm that your hardware is using the correct drivers, what kind of software-related problems are there left to check? Two things come immediately to mind: the wireless adapter configuration utility and the WAP’s firmware version.
Connectivity Troubleshooting (4:49)
Most wireless connectivity problems come down to an incorrect configuration (like an incorrect password), low signal strength, or interference.
Configuration Troubleshooting (8:27)
With all due respect to the fine network techs in the field, the most common type of wireless networking problem is misconfigured hardware or software. That’s right—the dreaded user error!