The Troubleshooting Process (Network+)
The Troubleshooting Process
Troubleshooting is a dynamic, fluid process that requires you to make snap judgements and act on them to try and make the network go.
Basic steps in the troubleshooting process:
1. Identify the problem.
2. Establish a theory if probable cause.
3. Test the theory to determine cause.
4. Establish a plan of action to resolve the problem and identify potential effects.
5. Implement and test the solution or escalate as necessary.
6. Verify full system functionality and, if applicable, implement preventative measures.
7. Document findings, actions, and outcomes.