Super Tech Support Ep.1 | Solving Reporting Confusion
Minor Correction: You actually don't need to talk with support if you want adjustment invoices to be used in revenue calculations for technician scorecards. You can toggle that option yourself by going to Settings -- Dashboards then clicking the "modular" tab. Under the top section, you will see a toggle switch labeled "Use adjustment invoices to calculate revenue in Technician Scorecards"
00:00 What is Super Tech Support?
01:19 The Issue
03:10 Adjustment Invoice Revenue On The Dashboard
04:10 Matching Reporting KPI's (Tax Report)
13:45 Showing Adjustment Invoice Revenue In The Technician Performance Report
16:30 Adjustment Invoice & Average Ticket KPIs
17:38 Should I do more of these?