This video will demonstrate how to fix a problem when users in the organization have a problem with a desktop shortcut.
It is common practice for the IT department to manage desktop shortcuts across all computers in the organization for all users. However, sometimes the users in the organization might have a problem accessing a specific shortcut—for example, a shortcut for accessing the support portal or the organization's web application.
The problem is that, for some reason, the shortcut is deleted or changed by mistake on all computers, and it can take a long time to resolve the problem.
Using eProc, we will demonstrate how to resolve the problem in less than one minute.