Zendesk tutorial | How to use Zendesk for customer service
In this tutorial video, I’m helping you to understand how the Zendesk ticketing system works and how you can use it to fulfill your customer service needs. I’ve made it as simple as possible to understand for you. Please consider leaving a like & commenting down below if this tutorial video helped you learn how to use the Zendesk ticketing system.
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0:00 Intro
0:20 Signing up to Zendesk ticketing
1:00 The Zendesk Dashboard
1:32 Creating a ticket
3:49 Adding customers
5:01 Adding Agents
5:44 Adding organizations
6:45 Reporting
7:48 Administrative settings
9:40 Views
10:57 Conclusion