Freshdesk vs Zendesk | In-depth comparison of Ticketing, AI, Multi-channel, analytics, and pricing.
In this Freshdesk vs Zendesk comparison video I'm helping you decide between the two platforms for your ticketing system needs. I went deep into the core ticketing feature and gave my honest, unbiased opinion on which ticketing system has the edge in terms of each feature.
Watch the other related videos:
Freshdesk tutorial: • Freshdesk Tutorial | How to Use Freshdesk ...
Zendesk tutorial: • Zendesk tutorial | How to use Zendesk for ...
Try Freshdesk 👉 https://affiliatepartner.freshdesk.co...
*IMPORTANT NOTE: This above link is a Freshdesk affiliate link, which means we'll get a commission if you sign up for any Freshworks product through the link and later upgrade to a paid plan (with no additional cost to you), this helps support our channel to create helpful contents like this and we thank you in advance!
0:00 Intro
0:10 Comparison Overview
1:00 The ticketing feature in Freshdesk
1:18 Ticket templates in Freshdesk
2:09 Creating tickets in Zendesk
2:50 Macros in Zendesk
3:58 AI-led automation in Freshdesk and Zendesk
5:46 Multi-channel customer support
7:14 Analytics
8:45 Pricing of Freshdesk vs Zendesk
10:03 Conclusion
#freshdesk #zendesk #freshdeskvszendesk