Negative vs Positive Scripting | Customer Service
Here’s the significant difference between negative and positive scripting in customer service. In this billing mock call, you'll observe two agents interacting with the same customer differently—one using negative scripting and the other employing positive scripting.
#customerservice #callcenter #bpocompany #bpo #billingmockcall
00:00 Question
00:28 Negative Scripting Call
07:54 Positive Scripting Call
11:24 Conclusion