Retention Account Explained for Call Center Newbies
In this video, call center newbies will learn what retention account is, its purpose, the rating system and and tips on how to become an efficient retention specialist and increase your number of saves.
00:00 Preview
00:16 What is a Retention Account?
00:49 The Process
01:22 How You’re Rated
01:39 What Makes a Great Retention Specialist
02:28 Quiz
05:05 Full Retention Call Sample