My response to the administration of Ingramspark.com regarding the arbitrary closing of my accounts
This is answer to Ingramspark legal office email “FINAL NOTICE: CEASE AND DESIST”
Dear legal office
Investigate carefully the case as I understand what is going on and see whose fault me or you.
WHY you don’t want to admit that the fault from you not me while I showed you all my conversation with Carrie Fox that confirmed to me she will transfer the books in other accounts to account 9160931. But she did not complete transfer as her intention is to find any chance to close all accounts. Again the sequence of events
1) My four accounts were old from 2020. The four accounts I created in same month in 2020 were
Account Number: 9160931 (opened in Dec 2020)
Account Number: 9201372 (opened in Dec 2020)
Account Number: 9200686 (opened in Dec 2020))
Account Number: 9200306 (opened in Dec 2020))
I did not open any new account after 2020. I distributed my books in between the accounts. There is no similar book between the accounts.
Since I have a background with the dictatorship of publishing sites that they are not safe and it is possible to close the account without any reason when they receive orders to do so, I preferred to open four accounts at Ingramspark.com and distribute my books among them for publication. I was only publishing during periods that offer a promotion code that exempts us from the cost of publishing but does not exempt us from buying ISBNs for both digital and paperback books. I asked the support at the website and they told me that it is possible to open many accounts, but I must publish different books on them and also change the way to writing the name of the author on them. And I followed their instructions and I published different books in each account and I have different compensation details in each account I confirmed from the support team that I can have more than an account.
I have the list of my books with ISBNs and I can show you no similar books between accounts.
Tell me where is my mistake here ???
2) In April 2022 you refused enabling distribution for my newly Paper books in the accounts. Same time I received a message from an Ingramspark.com administrator called Carrie Fox, warning me that in their new regulations they are prohibiting Authors from opening more than one account . So I have to choose one active account out of three accounts that their system detected for me and they will close the other two accounts and that if I don't want they will close all my accounts. Although you know that I have four accounts, but she ignored the fourth account for some reason. Maybe she wanted to put the discovery of the fourth account later as an excuse to close all my accounts even though it is old from 2020.
And I answered that I want the account 9160931 to be active and to transfer the books in other accounts (I meant other three accounts) to my account 9160931.
Tell me where is my mistake here ???
And for me to make sure, I tried too much to call her to discuss with her the issue so there is no confusion later, but I was not allowed to speak with her.
She answered me in the ticket #1221352 that they will transfer all other books in other accounts into the account 9160931 and will come back to me. This is screenshot in ticket #1221352 .
3) But she (Carries Fox) transferred all paper books in Account 9200686 to Account Number: 9160931 and stopped and she did not communicate at all with me. I was not able to reach her. I noted that you allowed all my new paper books in four accounts (not three account) to be enabled for distribution. I thought that you would allow me the four accounts and that the problem was over. But I was also afraid that there was an intention to close the four accounts and that why you did not transfer the books. I contacted the support to ask about that but they told me if they will need anything they will contact me.
Tell me where is my mistake here ???
4) Then, three months later, I was surprised, on July 22, 2022, that a message is sent to me from same person (Carries Fox) that my four accounts is being closed, claiming that I continued to violate their conditions. I did not and new account from Dec 2020. All my four accounts are old from Dec 2020 and I did not open any new account. Surprisingly, all my books in the four accounts became under pending cancellation in the blink of an eye. And she didn't even give me a chance to respond and told me that it is final decision. Can you explain why that happened to me.
Tell me which new account I created so she took the decision to punish me close all my four accounts ???? All my four accounts opened from Dec 2020 same time. Check all my publications on them from Dec 2020.
Tell me where is my mistake here ???