TeamForge and ServiceNow Integration Using OpsHub Integration Manager
Switching between systems to update information manually can reduce the productivity of cross-functional teams and increase the chances of errors. Effective collaboration is the key to rapidly resolving customer issues and problems. The integration of TeamForge with ServiceNow using OpsHub Integration Manager (OIM) helps support and development teams communicate effortlessly to track customer issues and resolve them faster.
This video showcases how to create and bi-directionally synchronize an enhancement request created in ServiceNow to TeamForge. You will also see the seamless near to real-time coordination between the support team in ServiceNow and the development team in TeamForge in solving a customer issue.
For more information, visit https://www.opshub.com/request-a-demo/.
Chapters
0:00 - Intro & TeamForge Overview
0:38 - TeamForge & ServiceNow Integration
0:57 - Creating Enhancement Request
1:22 - Syncing to TeamForge
1:37 - Comments & Attachments Sync
2:14 - Breaking Features into User Stories
3:22 - Creating & Updating Test Cases
4:05 - Closing Enhancement Request
4:54 - Handling Customer Problems
5:04 - Incident & Problem Ticket Sync
6:59 - Defect Fix & Status Update
7:43 - Closing Tickets in ServiceNow
8:11 - Conclusion