Update: We've received our refund about 1 month after posting of this video. (USA)
Following up on my last video about Fitbit Ionic Recall, by now you should probably have gotten the return kit. In this video, I show you what's inside the return kit, and what to pack inside the kit to return your device for a refund.
Remember, you won't get a refund if you did not return your device properly. For U.S. customers, call 888-240-2819 if you need help. You will get your refund within 3-6 weeks.
Make sure you take a photo of the label on box so you can track where your return package is.
Cheers!