Enabling Service Technicians to Deliver Better Customer Experience On Demand Webinar
Download On-Demand Recording and Presentation at http://bit.ly/2THb44N
Your Field Service Technicians are critical to your Aftermarket Service operations and building strong customer loyalty. They are also the quintessential road warriors and customer heroes. Every day they are on the front line of solving a complex array of service issues. That’s why anything that Manufacturers can do to make their Service Technicians smarter, better, and more effective at performing their day to day tasks will have a dramatic positive impact on customer experience, service productivity, and operating efficiency.
Download the on-demand recording of the webinar, (http://bit.ly/2THb44N) hosted by Mize, will demonstrate the field service applications that companies can utilize to improve technician productivity, first-time fix rates, and customer satisfaction. Through case studies, demos, and best practices, we will examine how advanced capabilities in the areas of Knowledge, Spare Parts, Service Contracts, and Inspections can enable a better customer experience.
Webinar Topic: Enabling Service Technicians to Deliver Better Customer Experience
Presenters: Michael R. Blumberg, CMO, Mize Inc.
Andrew Thomas, Product Manager, CX and FSM, Mize Inc.
During this Webinar presented by leading Industry experts, you will learn about:
Field Service apps that improve technician productivity, first time fix, and customer satisfaction
Utilizing Remote Assistance to help technicians
Using direct connection to measurement or diagnostic devices to capture better data
Case studies from Global Equipment Manufacturers
Impact of FSM apps on service performance metrics