How to Add Agent AI Assistant Tools for Service Desk Agents Using Chat with Chime V5
Quick demo showing the chat UI of a service desk agent helping an employee with a password reset request. With Chime V5, our latest release, we have added some extra features so that the service desk agent can request suggestions from Azure OpenAi, based on the active chat conversation.
In this demo, multiple suggestions are returned, based on the conversation, and the agent reviews the suggestions, makes a quick edit, and then replies back with a set of steps to try.
These features can:
Based on the active chat conversation, agents can see AI generated answers
Automatically summarize chat conversations for service desk managers
Provide real time language translation for agents
Info on agent tools in Chime V5: https://www.chimev5.com/route-to-agents
Chime V5 landing page: https://www.chimev5.com/
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