Help Desk Agent Dashboard - for Chat Based Service Desk
Short demo by Fikri of our the newest agent dashboard UI that is part of our chat based service desk.
As of September, 2024 our chat based service desk is providing employee self service (and deflection) for about 30% of inbound chat sessions. Of the 70% of chats that route to agents, the agents receive the notifications, and manage the chat sessions using the latest agent UI
Additional information is here: https://www.chimev5.com/how-to-use-ch...